Frequently Asked Questions

Campion-ES is dedicated to providing our customers with the best services possible.
The answers to the questions below should help you find what you need, but if you need additional assistance, please feel free to Contact Us.

Return FAQs

Does Campion-ES have a standard warranty for the products I buy?
The products that Campion-ES sells are warranted by their respective manufacturers and therefore the length of a warranty term may differ between product models. For details, refer to our RMA Process. 

My product doesn’t seem to be working properly. How do I get technical support?
If your product exhibits signs of failure, please contact our Technical Support staff to verify the product failure. The preferred method is to email the necessary information and details of the problem to support@campion-es.com. 
What happens if the Campion-ES Support Representative is unable to fix my problem?
If the Campion-ES Support Representative is unable to correct the problem and determines that the problem is the result of product failure covered under the product’s warranty policy, then you will be directed to complete the RMA Request Form. 

Shipping FAQs

Ship Complete vs Ship Partial - How do they compare?
Ship Complete: ensures all ordered items are shipped at once in their entirety. This is typically the most cost-effective option and timing will depend on item availability.
Ship Partial: ensures all in-stock order items are shipped at the earliest opportunity, and out-of-stock items awaiting inventory will be shipped at a later date(s). This option may be more costly given that multiple shipments could result in additional shipping charges.
 
Do you ship internationally?
Yes, however for international shipments, you, the customer, will be required to provide your own courier account. 

Purchasing FAQs

How do I request a quote from Campion-ES?
There are three ways to request a quote from
Campion-ES:
1. Complete the online “Contact US” form
2. Email sales@campion-es.com.com.
3. Speak with a sales representative +972-3-7200472

Can someone help me find the right product or solution for me?
Campion-ES has a team dedicated to guiding you to the right product or solution. To contact one of our experts, email sales@campion-es.com

Address

16, Martin Gehl St. 
Petah-Tikva 4951207
Israel

Contacts

Info@campion-es.com
Phone: +972-3-7200472
Fax: +972-72-2463161

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